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Warranty Repair & Maintenance

Northwest Restaurant Services is your one-stop shop for installing, servicing, and repairing your commercial kitchen. Our factory-trained technicians are well-versed in all aspects of kitchen maintenance and we have experience servicing virtually every type of commercial kitchen: large or small, cooking or refrigeration.


Installation and maintenance are key

In our experience, improper installation and lack of maintenance are the two major reasons why warranties are voided. It is important to have your equipment installed and maintained by a factory-authorized service company. NWRS is authorized to install and perform in-warranty service on 25 of the most popular brands. And even if your equipment isn’t covered by warranty, we can help you get it back in working order at a reasonable price.


When you purchase new equipment, make sure you keep the invoice, purchase date, make, model, and serial number on file, along with the name and phone number of the dealer. And, of course, make sure you register your purchase with the manufacturer. When you request service from NWRS, we’ll contact the manufacturer to verify whether your equipment is still under warranty. Having this documentation available will greatly expedite the process.


Maintenance contracts

NWRS offers a number of flexible and responsive maintenance contracts to keep your equipment in top condition. Maintenance contracts not only save you money in the long-run, they also keep your warranty in force. As a factory-authorized service facility, NWRS receives periodic bulletins from our manufacturers, notifying us of issues that may have arisen with certain makes and models of equipment. A maintenance contract allows us to be proactive and perform needed service before problems arise. Contact us for more information.


Requesting service

To schedule service, simply fill out our convenient service request form and submit it. Online requests are answered within 24 hours. If you have an emergency, please call us directly at (206) 362-4114. Emergency repairs are available 24/7.


Factory-authorized services

NWRS is factory-authorized to provide warranty service for installation, maintenance, and repair of most popular brands of commercial kitchen equipment. Don’t see your brand listed below? Contact us anyway. In most cases we can still help you.


Accelerated Cooking Products: ACP manufactures and distributes commercial high speed combination ovens and microwaves under the Amana® Commercial and Menumaster® Commercial brands. Our headquarters and manufacturing facility are in the heartland of the United States, yet our reach is global through our international distribution and our affiliation as part of The Ali Group of Foodservice Equipment Companies.


Amana: Amana Corporation was founded in 1934 by George Foerstner as The Electrical Equipment Co. in Middle Amana, Iowa, to manufacture commercial walk-in coolers. Amana has since expanded into manufacturing furnaces, ovens, countertop ranges, dishwashers, and clothes washers and dryers. Amana introduced curved fronts to its refrigerators in 2000 and a series of colorful designs which debuted at the International Builders’ Show in 2009. Amana is now owned by the Whirlpool Corporation.


Atosa: Atosa is a major manufacturer of commercial refrigeration, including sandwich prep tables, pizza prep tables, under-counter/worktop refrigerators and freezers, including glass door merchandisers. All of our merchandise is environmentally safe, utilizing CFC-Free refrigerants in both refrigerators and freezers.


Axis Kitchen: Axis Kitchen is a European brand of kitchen equipment. Our core business is the production and sale of high quality sinks with granite. In 2014 we expanded our range of highly hygienic sinks made ​​of tempered glass and kitchen faucets matching color to sink.


Beverage-Air: Founded in 1944 by John Buffington, Beverage-Air® is a leading manufacturer of commercial refrigeration equipment for the food service industry. Beverage-Air invented the first horizontal bottle cooler and filed the patent almost 70 years ago. Beverage-Air’s portfolio of market-leading products includes glass door merchandisers, low temperature display merchandising cabinets, reach-in merchandiser coolers, under-counter coolers, worktop and food preparation tables, beer dispensing equipment, refrigerated and dry display cases, back bar, curved glass merchandisers, counter top refrigerators, and deli display cases.


Continental Refrigerator: Established in 1989, Continental Refrigerator has earned a reputation for innovation and excellence. Our products are American-made and engineered for food safety, optimal performance, and built to last. Over time, our full line of Reach-In Refrigerators, Freezers and Warmers has been expanded to include over 2500 models.


Globe: Globe manufactures slicers, choppers, and mixers, along with an expanded line of countertop grills, fryers, cookers, and scales.


Ice-O-Matic: Designing and manufacturing ice machines in Denver, Colorado since 1952, Ice-O-Matic has worked to develop, enhance and perfect the way ice is created and served. Ice-O-Matic offers a wide range of commercial ice-making products, including storage bins, dispensers and water filters. Our innovative, food-safe AgION® antimicrobial compound is permanently integrated into essential food-zone areas. This safeguards the sanitation of the ice-making system.


Jackson: Jackson produces a number of different warewashing machines to fit in any kitchen setting, including undercounters, glasswashers, door-types, conveyors, and flights. Jackson’s warewashing products are designed to take in large quantities of glasses or even whole glass racks.


Jet-Tech: Jet-Tech manufactures a complete and energy-efficient product range of professional warewashing equipment.


Kairak: Founded 45 years ago, Kairak manufactures commercial refrigeration for independent restaurants, chains, hotels, hospitals, corporate cafeterias, schools, convention centers, stadiums, correctional facilities, and airports throughout the United States. The company holds three U.S. patents on its products.


Kelvinator/Electrolux: Founded in 1914, Kelvinator is now a brand name of Electrolux. With the introduction of the latest Kelvinator® Commercial line of food service refrigerators and freezers, Kelvinator® has delivered a line of products for professionals, designed to provide years of trouble-free service in demanding commercial applications. All Kelvinator® Commercial refrigerators and freezers meet NSF/ANSI 7 standards for food service applications.


Kool-it: Kool-It is a leader in the manufacturing and distribution of commercial refrigeration and display equipment. Their wide selection of products consist of Reach-In Refrigerators & Freezers, Sandwich Prep Tables, Undercounter Refrigerators & Freezers, Glass Door Merchandisers, Pizza Prep Tables, Chef Bases, Back Bars, and Deli Display Cases.


Manitowoc: Manitowoc Foodservice produces ice machines and refrigeration equipment for businesses. In 2008, the company acquired Enodis PLC, a UK-based supplier of restaurant equipment, including fryers, ovens, and ice machines. Manitowoc Foodservice consists of 23 global brands that include 12 holding either #1 or #2 position in their markets.[


Moffat: Moffat Inc. manufactures and distributes commercial convection ovens, proofers, and holding cabinets. Based out of Winston-Salem, North Carolina we sell through the leading equipment dealers and wholesalers across North America.


Presto: National Presto Industries is a company founded in 1905 in Eau Claire, Wisconsin in the small kitchen appliances industry. The company is divided into three business segments: Housewares/Small Appliance; Defense; and Absorbent Products. The Housewares/Small Appliance segment designs and sells small household appliances, including pressure cookers, under the Presto brand.


Saturn: With units ranging from refrigeration to microwaves and gas cooking equipment, Saturn products work hard when the rush hits. All Saturn products have been approved by one of the Nationally Recognized Testing Laboratories, either ETL or UL. Saturn is distributed to commercial establishments through a local and national network of professional, highly-educated foodservice equipment dealers.


Scotsman: Scotsman Ice Systems pioneered the development of affordable, reliable ice-making machines in the 1950s. Over a half a century of research, innovation and superior customer service later, we remain the largest manufacturer of ice machines in the world with distributors and authorized service agents in over 100 countries. Today there are more than a million Scotsman ice machines at work around the world.


Torrey: For more than 40 years, Torrey has manufactured stainless steel prep tables, refrigerated meat and deli cases, and glass door vertical coolers and freezers. Torrey products are manufactured in North America and exported to over 40 countries.


Traulsen: Traulsen manufactures refrigeration equipment for the foodservice market. The company began as Traulsen & Company in Queens, New York, in 1938 as a producer of bakery fixtures, with a small product line that included refrigerated showcases. Commercial refrigeration soon became the primary focus. Traulsen has expanded the range of refrigeration equipment for the worldwide food equipment market, with offerings that include reach-ins, roll-ins, undercounters, blast chillers, prep tables, dual temperature units, heated cabinets, and merchandisers.


True: For 70 years, True has manufactured a wide range of American-made commercial refrigeration products. Current offering include reach-ins, food prep tables, worktops, milk coolers, air curtains, display cases, meat well freezers, undercounters, chef bases. glass door merchandisers, horizontal freezers and dipping cabinets, and underbar refrigeration.


Turbo Air: Turbo Air Refrigeration manufactures environmentally friendly, cost efficient cooling products for a variety uses in the foodservice industry and elsewhere. Turbo Air is known for reliability, innovation, and energy efficiency, offering high quality stainless steel construction, high tech digital controls, high-density cell insulation, and more. They specialize in all types of refrigeration equipment including reach-ins, glass door merchandisers, undercounters, and more.


Victory: For over 65 years Victory Refrigeration has been a leading manufacturer of commercial foodservice refrigeration products. Victory is one of four component companies of the AFE division, which was purchased in January 2008 by the Ali Group, a global leader in the manufacture and sale of foodservice equipment. Victory products are designed to provide energy efficiency, food safety, storage flexibility, reliability and durability. Victory is specified and purchased for use in prisons, colleges, universities, hospitals, supermarkets, schools, and fine restaurants.


Vulcan: For 150 years, Vulcan has been recognized by chefs and operators throughout the world as best-in-class supplier for its top-quality, energy efficient foodservice equipment. Vulcan is among the largest manufacturers of commercial cooking equipment, with worldwide distribution of gas and electric equipment.


Wells: Wells Manufacturing’s major product lines include electric warming and cooking appliances such as fryers, griddles, convection ovens, broilers, food warmers, toasters, hotplates, waffle bakers and other specialized products built exclusively for chain restaurants.


Want to know more?

NWRS is a leading provider of commercial kitchen equipment installation, repair and maintenance. If it concerns your kitchen, you can count on NWRS for 24/7 support and an exceptional track record of on-time delivery.